The Utility Administration Department is responsible for managing customer utility accounts and providing billing and payment services for city utilities. The department assists residents and businesses with establishing new utility services, processing payments, maintaining account records, and answering questions regarding utility bills and services.
- Setting up new water, sewer, and trash service accounts
- Processing utility payments and payment arrangements
- Managing account changes, transfers, and disconnects
- Assisting customers with billing questions or concerns
- Issuing final bills for closed accounts
- Processing delinquent notices and service disconnections when necessary
- Maintaining accurate customer and meter records
- Providing information regarding utility rates, deposits, and city utility policies
- Assisting customers with online payment options and account access
The department works closely with other City departments to ensure accurate utility services and reliable customer support for the citizens of Slaton.